Welcome to Wellness Institute
Providing compassionate, trauma-informed care for mental health and residential crisis stabilization in Richmond, Virginia. Our dedicated team is here to support you through every step of your wellness journey.
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About Us: Our Mission and Philosophy
Compassion
We approach every individual with empathy, understanding, and genuine care for their unique experiences.
Structure
Our programs provide the framework and stability needed to foster healing and growth.
Clarity
We communicate openly and transparently about treatment options and expectations.
Respect
We honor each person's dignity, autonomy, and right to confidential, ethical care.
Our Programs and Services
Crisis Stabilization
Immediate, compassionate support during acute mental health crises with 24/7 assessment, intervention, and stabilization services.
Therapy Options
Evidence-based individual, group, and family therapy sessions tailored to address specific needs and goals.
Trauma Recovery
Specialized programs focusing on healing from trauma through integrative approaches that address mind, body, and spirit.
Wellness Support
Holistic services including stress management, coping skills development, and ongoing wellness planning.
The Admissions Process: Steps to Getting Help
Initial Contact
Reach out via phone, email, or our secure online form. Our intake coordinators respond within 24 hours (same day for crisis situations).
Assessment
Complete a comprehensive evaluation to determine appropriate level of care and develop a personalized treatment plan.
Insurance Verification
Our team works with your insurance provider to verify coverage and explain any out-of-pocket costs.
Program Placement
Based on your assessment, we recommend and coordinate the most appropriate services to meet your specific needs.
Meet Our Clinical Leadership
Dr. Carla Randolph DSW, LCSW, LICSW, CSAC
Licensed Clinical Social Worker with 15+ years of experience in trauma-informed CBT and crisis intervention, leading care at the Wellness Institute of Virginia.
William "Chad" McClane, QMHP
Chad is a dedicated Qualified Mental Health Professional with a passion for supporting individuals in crisis. He brings hands-on experience in behavioral health, case coordination, and community resource navigation.
Resources and Support
What is trauma-informed care?
Trauma-informed care recognizes the widespread impact of trauma and understands potential paths for recovery. It recognizes signs and symptoms of trauma in clients and responds by fully integrating knowledge about trauma into policies, procedures, and practices.
How do I know if I need crisis services?
Consider seeking crisis services if you're experiencing thoughts of harming yourself or others, feeling unable to care for yourself safely, experiencing severe emotional distress, or finding that your symptoms are interfering with your ability to function.
What should I bring to my first appointment?
Please bring your ID, insurance card, list of current medications, referral information if applicable, and any relevant previous treatment records. Wear comfortable clothing and arrive 15 minutes early to complete intake paperwork.
Are my sessions confidential?
Yes, all information shared is confidential with legal exceptions including risk of harm to self or others, suspected abuse of vulnerable populations, and certain court orders. We'll discuss these limitations in detail during your first session.
Referral and Get Help Now
Professional Referral
Healthcare providers can complete our secure online referral form or contact our referral coordinator directly at (804) 241-2324.
Self-Referral
Individuals can reach out directly through our online form, by phone, or in person to begin the intake process.
Crisis Support
For immediate concerns, call the 24/7 crisis line at 988
We accept most major insurance plans including Medicaid and Medicare. Financial assistance options are available for those who qualify. No one is turned away due to inability to pay for crisis services.
Contact & Location
Hours
Monday-Friday: 8am-8pm
Saturday: 9am-4pm
Crisis Services: 24/7
Contact
Main: (804) 241-9559
support@wellnessinstituteVA.com
Privacy
HIPAA-compliant facility and communications. View our complete privacy policy online.